Overview: This page explains how to access your NDAX (National Digital Asset Exchange) account safely. It covers the standard login flow, enabling two-factor authentication (2FA), common login problems and step-by-step account recovery tips so you can get back in quickly and securely.
How to sign in to NDAX
- Open the NDAX desktop site or mobile app.
- Click or tap Sign In / Log In.
- Enter the email address associated with your NDAX account and your password.
- If you have 2FA enabled, enter the one-time code from your authenticator app or SMS (if SMS is enabled).
- After successful verification you will be redirected to your NDAX dashboard.
Tip: use a modern browser and ensure JavaScript and cookies are enabled for the best experience. If you prefer, use NDAX’s official mobile app for quick access on the go.
Two-factor authentication (2FA)
NDAX strongly recommends enabling 2FA to add a second layer of protection. Typical options include:
- Authenticator app (TOTP) — Google Authenticator, Authy or similar. This is the most secure option.
- SMS codes — less secure than apps but better than nothing; be cautious with SIM-swapping risks.
To enable 2FA: go to your account security settings, choose your preferred method, follow the prompts (scan QR code or enter phone number) and save backup recovery codes in a secure location.
Troubleshooting common login issues
- Double-check email spelling and password (caps lock off).
- Clear browser cache or try a private/incognito window.
- Try logging in from another device or the official mobile app.
- If using 2FA, make sure your device time is correct (TOTP depends on clock sync).
“Password not accepted”
Use the Forgot password link to request a password reset email. If you don’t receive it, check spam/junk folders and ensure your email provider is delivering NDAX messages.
“2FA code not working”
Confirm the authenticator app’s clock is synced. If you’ve lost access to your 2FA method, follow NDAX’s account recovery steps (below) or contact support for a 2FA reset — be prepared to verify identity.
“Account locked”
Multiple failed attempts may temporarily lock sign-in. Wait the lockout period, reset your password if needed, or reach out to support if the lock persists.
Account recovery and 2FA reset
If you can’t log in or you lost access to your 2FA device:
- Start with the password reset flow using your registered email.
- If 2FA blocks you after password reset, use the platform’s documented 2FA recovery process — this usually requires identity verification (photo ID, selfie, and account details).
- Prepare any proof of identity and transaction history that can show ownership of the account to speed up verification.
Security best practices
- Enable 2FA with an authenticator app.
- Use a unique, strong password and a reputable password manager.
- Beware of phishing: verify URLs and never share passwords, 2FA codes or backup keys with anyone.
- Keep your email account highly secured — it’s the recovery point for many services.